I had a very bad experience with them too. I bought 3 pack 18-20". Salon put them in a week before I went away on vacation. While on vacation 4 pieces, (so 8) slid out, came out while brushing even before I went on beach, swimming etc. They ripped my hair out along with the extension. I did everything I was told to do and didn't use anything I was told NOT to use. I stayed in contact with my stylist. She took them out for free and sent them back to hot heads. I was told they needed to do an analysis and if they deemed them faulty then they would send new ones. After 4 months no response, apology or explanation. I told my salon refund me this is ridiculous. They claimed they could not until them got a answer from hothead and they could not get a hold of hot heads.
Finally, they agreed to send new ones. I get to the salon and there were only 2 packs and they were the shorter length. (Again ripping me off without any explanation or apology or credit for my embarrassment/time/frustration.
Thanks Heather. My email is email@example.com
Reason of review: Poor customer service.
Monetary Loss: $550.