Hotheads Reviews and Complaints | hotheads.com @ Pissed Consumer

Most helpful review

New Reviewer

Feb 27, 2013 Bailea Tum

HOT HEADS HAIR EXTENSIONS QUALITY IS GONE. NEVER BUY FROM THEM!!

I have worn hair extensions for 5 years and wanted to try something new. I was recommended to try Hot Heads from a few Cosmetologist friends. I am a Cosmetologist as well, and I have access to many different suppliers. I got the order placed ($450 wholesale) and...

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92 comments

Jan 18, 2022 PissedConsumer2118844 #2118844

The quality has gone down so much in the past 5 years it's quite sad. I would steer clear and find another company. There are far more extension companies that sell much better extensions.

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Featured

#388619

Loss

$500

New Reviewer

Mar 19, 2022 India B Dfa

Complaint

Hi! Unfortunately there was a good bit of hair in my burrito, and then it wasn't wrapped right, so it fell apart in my car.

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#3417937

Location

Boardman, Ohio

Loss

$11

Preferred solution

Full refund

New Reviewer

Nov 18, 2021 Devlin L

Problems

My clients Extentions keep falling out. I tried to retake the same thing happened. She was doing everything right.

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#3078668

Location

Upper Southampton, Pennsylvania

Pros

Old hotheads were awesome

Preferred solution

Full refund

New Reviewer

Aug 29, 2021 Deziree Mvu

My daughter made an order but sent to a location 2 hours away by accident so she was charged but never got her food.would like money back please

Read above please inorder to resove this issue as soon as possible.my email is linniehutchinson77@***.com

User's recommendation: Highly recommended.

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#2822226

Location

Flat Rock, Michigan

New Reviewer

Aug 20, 2021 Z Dog of Galloway, OH

Chipotle is better

1.8

Look at the portion control on this one is from Chipotle and the skimpy *** one is from Hot Heads. I know where I'm going from now on until things change. Go to

User's recommendation: Go to Chipotle or Moe's either is currently better than Hot Heads.

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#2793278

Loss

$11

Preferred solution

Let the company propose a solution

Jun 23, 2021 PissedConsumer2631419 of New Lebanon, OH

Turned away at the door at 830 in Germantown Ohio said they were sold out of all food .

Turned away 4 of my family members and 8 other customers in 5 minutes.I will never go there again and will get in touch with the owner of this store also.

User's recommendation: Dont go.

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#2631419

Location

New Lebanon, Ohio

New Reviewer

Jun 10, 2021 Lindsey R Wak

Very frizzy and damaged looking new extensions

1.3

Update by user Jul 19, 2021

Sad to say, Hot Heads has not resolved the issue. A week after I sent my first review, a rep did reach out to get details on the defective hair.

Stefanie was very kind and promised to contact the distributor in my area. Over a week passed and no response so I emailed...

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#2600616

Product

Hotheads Hair Extension

Loss

$240

Preferred solution

Full refund

New Reviewer

Apr 24, 2021 Lisa H Pir

Want my refund

My mother want to pick the order up and it was not all there she drove 15 minutes or more home and had to go back and get I called them they said they would refund me for all the trouble I want my refund 36.00

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#2519426

Location

Foley, Alabama

New Reviewer

Apr 22, 2021 Lisa H Pir

To get a refund

I had a online order. And my mother picked it up and drove back to Sabina only to find that half the food was there. She had to drive back. Which is more gas. Very upset. The store said they would refund me back on my card

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#2516273

Loss

$36

Preferred solution

Full refund

Companies Similar to Hotheads

New Reviewer

Mar 08, 2021 Lindsey H Krx

Horrible Quality

1.0

I paid for hot head tape extensions for the hair and them to be installed to only have a head full of fake hair with horrible split ends. It is so dry and gets so tangled so quickly. I have to wear it up in a clip because it is impossible to fix!! I thought it was just me being new to tape in extensions so I continued to try and train myself to be able to manage this hair. I finally went to other hairstylists and got opinions and realized that not extensions are crap

User's recommendation: Do not waste your money on this brand!

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#2449235

Cons

Quality is so bad
Bad value
Frizzy splitends

Loss

$800

Preferred solution

Full refund

New Reviewer

Oct 29, 2020 Rachael V

Poor quality hair extensions

1.0

I purchased your hand tied extensions . Colors 4/5, and the hair turned to frizz on Day 4 before I washed them. I had them installed with Elon salon. The hair is dry, and very poor junk quality .

User's recommendation: Do not buy.

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#2254295

Location

Broken Arrow, Oklahoma

Product

Hotheads Hair Extension

Pros

Colors
Hair i had before hotheads

Cons

Horrible quality

Loss

$858

Preferred solution

Full refund

New Reviewer

Jan 24, 2020 Christine S Piu

Don't buy

1.5

I had a topper and extensions put in , the topper is held in by your own hair. After 2 weeks 4 extensions fell out and the top was loose. When I went in to have everything looked at I was told she would have to re do everything, but upon doing so all my hair broke off or came out with the tape. I now have to wear wigs that glue in because there is no hair to use clips. I was charged 800 for initial appointment and 80 for the appointment that pulled all my hair out.

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#1771037

Location

Puyallup, Washington

Pros

Looked good installed
Colors

Cons

Broke my hair off

Reason of review

Damaged or defective

Loss

$880

Preferred solution

Let the company propose a solution

New Reviewer

Jan 10, 2020 renee k Eth

Do NOT buy Hot Heads!

1.0

Three different sets of Hot Heads hair turned orange! One set turned orange after just 4 weeks! That's about $1500.00 down the drain just for the hair not to mention the cost of installing the hair and taking it out. I was a fool to keep trying. The hairdresser sent in a claim and Hot Heads denied it! I was only asking for a refund for 1 set of hair. How convenient it is for them to not take ANY responsibility! The hairdressers in the salon had no idea why the hair was like that. Nobody at Beauty Solutions or Hot Heads would talk to me because I am not a licensed hairdresser. Do yourself a favor and do not buy their hair. They do not stand by their product.

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#1757697

Cons

Hair fads and changes to awful colors

Reason of review

Damaged or defective

Loss

$430

Preferred solution

Full refund

New Reviewer

Jan 10, 2020 renee k Eth

Do NOT buy Hot Heads!

1.0

Three different sets of Hot Heads hair turned orange! One set turned orange after just 4 weeks! That's about $1500.00 down the drain just for the hair not to mention the cost of installing the hair and taking it out. I was a fool to keep trying. The hairdresser sent in a claim and Hot Heads denied it! How convenient it is for them to not take ANY responsibility! The hairdressers in the salon had no idea why the hair was like that. Nobody at Beauty Solutions or Hot Heads would talk to me because I am not a licensed hairdresser. Do yourself a favor and do not buy their hair. They do not stand by their product.

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#1757693

Location

San Jose, California

Sep 24, 2019 PissedConsumer1662875 of San Jose, CA

BEWARE:blonde extensions turn ORANGE

1.0

I have tried 4 colors of hair. I use hot heads products. The hair turns red or orange. Company will not refund my money.

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1 comment

Aug 05, 2020 PissedConsumer1905932 #1905932

Buy fanola purple shampoo it will tone out any orange.

0 0

#1662875

Location

San Jose, California

Product

Hotheads Hair Extension

New Reviewer

Aug 03, 2019 Patricia b Czw

DO NOT PURCHASE THESE

1.0

These hair extensions are the most terrible quality I have ever seen! I wish I read the bad reviews prior to purchasing. I just had these installed and have not even washed them yet, I have had them in for two days and they tangle, knot, shed like crazy, and are full...

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#1611839

Product

Hotheads Hair Extension

Cons

Looks like plastic doll hair
Quality
Frizzy splitends

Reason of review

Bad quality

Loss

$600

Preferred solution

Full refund

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Location	3/5
Diversity of Products or Services	2/5
Website	2/5
Turnaround Time	2/5
Advertised vs Delivered	2/5

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"After 3 to 4 weeks they rip MY hair out of my head and I now have several bald spot."

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